Consent Management
inkStar tracks customer consent across five categories, each with three possible states. This is essential for GDPR compliance and communication preferences.
Consent types
Section titled “Consent types”| Consent | Description |
|---|---|
| Terms of Service | Agreement to your studio’s terms and conditions |
| SMS Reminders | Permission to send SMS appointment reminders |
| Email Reminders | Permission to send email appointment reminders |
| SMS Marketing | Permission to send SMS marketing messages |
| Email Marketing | Permission to send email marketing messages |
Consent states
Section titled “Consent states”Each consent can be:
- Agreed — Shown as a green checkmark with timestamp
- Declined — Shown as a red X with timestamp
- Pending — Shown as an empty circle (no response yet)
How consent is collected
Section titled “How consent is collected”Consent is automatically populated when a customer fills out a contract form. The contract’s consent collection section includes checkboxes for:
- Terms of service acceptance
- Data processing consent
- Email notification preferences
- SMS notification preferences
- Email marketing preferences
- SMS marketing preferences
- Preferred communication method
When the customer submits the contract, their consent choices are synced back to the customer profile.
Viewing consent
Section titled “Viewing consent”The Consents section on the customer profile shows all five consent types with their current state and the date when consent was given or declined.
History tracking
Section titled “History tracking”Consent changes are tracked in the customer’s activity feed:
- Consent to email notifications / unconsent
- Consent to SMS notifications / unconsent
- Consent to legal document (with document name)