Strike System

The strike system helps you track customer reliability — useful for managing no-shows, late cancellations, and other issues.

How strikes work

Each customer has a strike counter that starts at zero. Strikes can be added, removed, or reset by staff.

Strike bar

The customer profile header shows a visual strike bar:

• Red bars — Current strikes
• Grey bars — Remaining slots (up to the maximum)
• Maximum visible strikes: 6

Tap the strike bar to open the Strike Management Sheet.

Managing strikes

Adding a strike

1. Open the strike management sheet
2. Tap “Add Strike”
3. Optionally enter a reason
4. The strike is added with a timestamp

Removing a strike

1. Open the strike management sheet (only visible when strikes > 0)
2. Tap “Remove Strike”
3. Optionally enter a reason
4. One strike is removed

Resetting all strikes

1. Open the strike management sheet (only visible when strikes > 0)
2. Tap “Reset Strikes”
3. Optionally enter a reason
4. All strikes are set to zero

Strikes from appointment cancellation

When cancelling an appointment, you can toggle “Add Strike to Customer”. This automatically adds a strike to every customer on the appointment, with:

• The cancellation reason forwarded as the strike reason
• A link back to the appointment for traceability

Company configuration

The maximum strikes per customer is configurable in Company Settings. The default is 3.

Filtering by strikes

The contacts filter supports filtering by strike count using operators (e.g., “strikes > 0”, “strikes = 3”).

History tracking

All strike events are recorded in the customer’s activity feed:

• Strike added (with reason and linked appointment)
• Strike removed (with reason)
• Strikes reset (with reason)